For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: Can I use my CONTOUR® USB meter for storing other diabetes information?
A: Yes, Bayer’s CONTOUR® USB meter contains approximately 500 MB of extra memory you can use to store personal diabetes files and information. It appears on your computer as a removable disk named “CONTOUR USB” when you insert your meter into the USB port. You can use this memory while your battery is charging. When you read or write to the memory, the strip port light flashes quickly.
Q: Do I need to use the USB cable?
A: The USB extension cable is included for your convenience when charging your meter or connecting to a computer. If you wish to test immediately after disconnecting from your computer, please use the USB cable.