For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: How do I get Bayer's CONTOUR Test Strips?
A:
Bayer’s CONTOUR® test strips are available on prescription. Simply ask your GP to update your prescription to Bayer’s CONTOUR® test strips, PIP code 304-0279, GMS code 81537.
Q: How do I get to the main menu after performing a test?
A: Simply pull the strip out and press and hold the menu button.
Q: Can I re-use the test strips?
A: No, you should not re-use the test strips. The test strip is designed for one time use only. You should always discard a test strip after use.
Q: Do I have to close the bottle every time I remove a test strip?
A: Yes, the bottle is designed to keep the test strips dry. Exposure to room humidity from leaving the bottle open or not storing them in the original bottle can damage your test strips.