For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: Can I use a different wall charger than the one supplied by Bayer?
A: No, Bayer has not tested other wall chargers and cannot recommend their usage with your CONTOUR® USB meter.
Q: Can I use the wall charger supplied by Bayer for other products?
A: Use only with Bayer’s CONTOUR® USB meter. This charger is to be used only with Bayer’s CONTOUR® USB rechargeable battery.