For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: Can a computer virus damage my blood glucose results?
A: No, there is no risk of your blood glucose results being damaged as that data is stored in the portion of Bayer’s CONTOUR® USB meter that cannot be accessed by a virus.
Q: Is my CONTOUR® USB meter from Bayer protected from computer viruses?
A: Yes, Bayer's CONTOUR® USB meter is scanned prior to leaving Bayer’s manufacturing facilities for the presence of viruses. To maintain protection against viruses, Bayer's CONTOUR® USB meter should only be plugged into computers which have current anti-virus software installed and running.
Q: Will spyware interfere with Bayer's CONTOUR® USB meter?
A: Spyware can interfere with the normal operation of your computer including running software applications such as Bayer’s GLUCOFACTS® DELUXE. The use of reputable spyware detection and removal tools is highly recommended.