For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: How do I get upgrades to GLUCOFACTS® DELUXE diabetes management software?
A: In order to obtain an upgrade you must be registered on the bayerdiabetes.co.uk website. After registration, the GLUCOFACTS® DELUXE software checks for updates on the internet every 7 days and if updates are available you will get a link to download the latest software. For users that do not have internet access, call Bayer Diabetes Support on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) for full details regarding updates.
Q: Will competitive software interfere with Bayer’s GLUCOFACTS® DELUXE diabetes management software?
A: No, there are no known issues regarding interference with other software products.