For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: Where can I find information on my operating system?
A: Windows™ users should click on the System icon in the Control Panel. The Windows™ version is listed under the General tab.
A: Mac™ users should click on the Apple icon in the top left corner of the Desktop. Click on About this Mac™.
Q: My operating system is XP™ SP 1, 2 or Vista™ SP1 or Mac™ 10.5.6 (or lower) – can I use your product? How?
A: Yes. Once you upgrade to Windows™ XP SP3, Windows™ Vista SP2 or Mac™ 10.5.7. To upgrade, please contact the website for your operating system.