For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: How do I get onto the CONTOUR® USB website from Bayer’s GLUCOFACTS™ DELUXE diabetes management software?
A: When you press the CONTOUR® USB icon on the home page you need to make sure you are connected to the internet. You can go directly to the website by typing the URL directly into your browser: www.bayercontourusb.co.uk or www.contourusb.ie.
Q: What is impacting the time that it takes to update GLUCOFACTS® DELUXE diabetes management software?
A: The internet download speed is directly affected by the connection type. Dial-up connections do not have a high speed and will appear to be slow. High speed internet connections such as cable modem or DSL are significantly faster. If you are using a high speed connection and downloads continue to be slow contact your internet service provide (ISP) to troubleshoot the slow transfer rate.