For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: I do not see the battery status indicator displayed on every screen. Is this correct?
A: Yes, the battery status indicator is only displayed on the Menu and Apply Blood screens.
Q: How long will my fully charged battery last?
A: A fully charged battery should last for at least one month (5 tests each day).
Q: How do I know when I need to charge my meter?
A:
As the battery is used, the battery symbol on the screen gradually shows less fill colour. The colour of the battery fill turns yellow when the battery is low and then red when your battery is almost out of charge.
A series of low battery alerts will tell you that the battery is low and to charge soon.
If you do not charge the battery, a display will alert you: “Shutting down, Battery is dead”. Charge immediately.
Q: Can I check the progress as my meter charges?
A: Yes, if you press the Menu button while the meter is plugged in, it will display the charging status.
Q: How do I charge my meter?
A: A USB cable has been provided for your convenience. It is recommended to use a high-power USB port to charge Bayer’s CONTOUR® USB meter. If the charging status displays “Low Power Charging,” try a different USB port on your computer or use the optional wall charger. Please be aware that USB ports in some computers and self-powered USB hubs can become much warmer than the room. A USB cable has been provided for your convenience. If you wish to test immediately after disconnecting your meter from your computer, please use the USB cable to charge your meter so your meter will not get too hot.
Q: How long does the meter take to fully charge?
A: Normal charging is expected to take up to 2 hours in a high-power USB port. When charging is finished, the test strip port light will turn off.
Q: Can I perform a test while the battery is charging?
A: No, but as as soon as rapid charge is completed you can disconnect the meter at any time to perform a test. Rapid charge takes about one minute.
Q: How often should I charge the meter?
A: The battery status will be displayed with a battery symbol on the Apply Blood screen and the Main Menu screen. It shows how much battery is left. As the battery is used, the battery symbol on the screen gradually shows less fill color. The colour of the battery turns yellow when the battery is low and then red when your battery is almost out of charge. A series of low battery alerts will tell you that the battery is low and to charge soon.