For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: If I mark After Meal can I specify time?
A: Yes, with AutoLog turned on if you select After Meal, you can record Time After Meal. Simply press Notes in the Result screen and Time After Meal is an option. The default Time After Meal is 2 Hours. By scrolling up or down you can change the default to between 15 minutes and 3 hours.
Q: What are Notes for?
A: Notes may be added to your test result to help explain results. Your notes will be saved in the Logbook. You can add notes by pressing the Notes button from the test result screen and select from the drop-down menu.
Q: I forgot to add a Note that I was “Sick” and my test is now recorded in the Logbook. Is there any way I can add this note now to the test result?
A: No, once the test result is recorded in the Logbook on Bayer’s CONTOUR® USB meter, you cannot add a Note. However, Bayer’s GLUCOFACTS® DELUXE diabetes management software gives you the ability to manually add notes which are only visible in your Logbook Reports.
Q: Is there a maximum number of Notes that I can add to my test result?
A: You can add multiple notes to one test result. However, some Notes are mutually exclusive (Before Meal/ After Meal).