For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: On some screens, there is a “Go Back” button. Is this different from using the Menu to go back?
A: No, on most screens the menu button does function as a Go Back button, except in the case where there is not a prior screen, such as the Apply Blood screen.
Q: I pressed the Menu button but nothing happened. I thought I could use the Menu button as a “Go Back” button.
A: On most screens, the Menu button does function as a “Go Back” button. However, it does not function on the Apply Blood screen, Reminder Countdown, Big Number animation, transient screens and AutoLog screen.
Q: How do I turn the meter on/off?
A: To turn the meter on, press and hold the Menu button until the meter turns on or insert a test strip. To turn the meter off, press and hold the Menu button for approximately 2 seconds.