For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: How many results can the Logbook hold?
A: The Logbook can hold a maximum of 2,000 test results. When the maximum number of results is reached, the oldest entry is deleted. So you always have the most recent test results stored.
Q: Can (how do) I delete a test result?
A: You cannot delete results from the meter memory.
Q: I changed the date/time format on my CONTOUR® USB meter from Bayer and now when I look at the Logbook, all of my entries are in the new format. Is this correct?
A: Yes, if you modify the date and/or time format in Setup and save it, this change is reflected in all of the past Logbook entries. Meter date/time format can also be changed using Bayer’s GLUCOFACTS® DELUXE diabetes management software.