For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: Why is Bayer’s CONTOUR® USB meter showing my test result along with a notification of “High Blood Sugar” or “Low Blood Sugar”?
A: Your meter has been preset with default hypoglycemic (low blood glucose below 3.9 mmol/L) and hyperglycemic (high blood glucose above 13.9 mmol/L) values. These default values can be customised by you and/or your healthcare professional using the GLUCOFACTS® DELUXE software on your computer.