For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, please do not hesitate to call Bayer Diabetes Support. We use our professional expertise and experience to offer advice and information you can trust. No query is too trivial. When in doubt, just ask. Call us on 0845 600 6030 (UK) or 1 890 920 111 (Ireland) from 8am to 6pm Monday to Friday.
Q: What is AutoLog?
A: Your meter comes with a simple AutoLog feature that lets you mark your test result as Before Meal or After Meal during the 5 second test countdown. You can select No Mark if you are testing at times other than before or after a meal. Your meter comes with AutoLog turned on.
Q: I have just performed a test. After the test my meter does not show a result. Why?
A: Bayer’s CONTOUR® USB meter comes preset with AutoLog turned on. When AutoLog is on you need to press either “Before Meal”, “After Meal” or “No Mark” to show a result.